At CUSTOMISEUKSTORE, all of our products are personalised and made uniquely for each customer. Because of this, we cannot offer returns or exchanges if you change your mind or choose the wrong size. Please carefully review product descriptions, size charts, and customisation details before placing your order.

If there is an issue with your order, please contact us as soon as possible so we can resolve it for you. You can reach us at:

📧 support@customiseukstore.co.uk

Please include your order number and details of the issue.

Damages and Issues

We ask that you carefully inspect your order upon delivery. If your item is defective, damaged, or you receive the wrong product, please contact us immediately. We will review the issue and, if confirmed, provide a suitable resolution such as a replacement or refund.

Non-Returnable Items

• All personalised/custom products (as these are made to your specification).

• Gift cards.

We cannot accept returns or exchanges for these items unless they arrive damaged, faulty, or incorrect.

Refunds

• If your return/refund request is approved (e.g. item was faulty, damaged, or incorrect), we will notify you and process the refund to your original payment method.

• Please note it may take some time for your bank or card provider to process and post the refund.

Questions

For any questions regarding this policy, or if you believe there is an issue with your order, please contact us:

📧 support@customiseukstore.co.uk
📍 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ