CUSTOMISEUKSTORE (“we”, “us”, “our”) operates customiseukstore.co.uk (the “Site”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, process and disclose your Personal Information when you visit or make a purchase from our Site.

1. Contact Information

If you have any questions, concerns or requests about this Privacy Policy, or wish to exercise your data rights, please contact us:

2. Information We Collect

When you use our Site, we collect personal information in several ways: automatically when you browse, when you place an order, and when you contact us. Below are details of what we collect and why.

2.1 Device & Browsing Information

  • What we collect: IP address, browser type & version, time zone, cookie data, pages/screens you view, search terms, referral source, length of visit.

  • Why: To load the Site properly, for analytics, for performance / improving user experience, detecting and preventing fraud.

2.2 Order / Transaction Information

  • What we collect: your name, billing address, delivery address, telephone number, email address, payment information (but note: actual card numbers are handled by payment processors), order history.

  • Why: To process your order, send order confirmations/invoices, fulfill delivery, communicate with you, and detect risk/fraud.

2.3 Customer Support / Correspondence

  • What we collect: information you provide when contacting us (e.g. name, email, phone, reason for contact, any attachments or messages you send).

  • Why: To respond to your queries, resolve complaints, improve our services.

2.4 Marketing & Communications Preferences

  • What we collect: whether you’ve opted in for marketing/emails; preferences for receiving promotional content.

  • Why: To send you updates, offers, and other promotional content if you’ve consented.

3. Legal Bases for Processing (GDPR / UK GDPR)

If you are in the UK or EEA, we rely on several lawful bases to process your personal information:

  • Performance of a contract – to process orders, deliver goods.

  • Consent – for marketing and email communications.

  • Legitimate interests – to run our Site, improve products/services, protect against fraud, and ensure security. These interests do not override your rights.

  • Legal obligations – when required by law (e.g., tax, regulatory compliance).

4. How We Use Your Information

We use the personal information we collect for purposes including:

  • Processing and fulfilling your orders.

  • Sending you order confirmations, updates, invoices.

  • Managing returns or complaints (especially for damaged/faulty goods).

  • Personalising your experience on the site.

  • Marketing you (if you consented).

  • Analytics and improving how the Site works.

  • Preventing fraudulent transactions and enhancing security.

5. Sharing Your Information

We may share your personal data with:

  • Service providers & suppliers necessary to operate the site (e.g. payment processors, courier/shipping companies).

  • Third-party tools used for analytics, email marketing, customer support.

  • Legal / regulatory bodies if required by law or to protect our legal rights.

  • Advertising partners if you have opted into marketing or behavioural advertising.

We ensure that any such third parties comply with data privacy and security laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality and secure operations.

  • Track usage for analytics.

  • Remember your preferences (e.g. location, settings).

  • For advertising / marketing (behavioural advertising).

You can control or disable cookies via your browser settings; however, disabling some cookies may affect your ability to use certain features of the Site.

7. Behavioural Advertising

We may share browsing, order and interaction data with our advertising partners to show you ads elsewhere (retargeting), or to run marketing campaigns. You have the right to opt out of this kind of advertising via browser settings or via the relevant partners.

8. Retention of Your Data

  • We will retain your order and account information for as long as necessary to fulfil our legal and business obligations.

  • For marketing and customer service data, we retain only as long as you have consented or where required by law.

  • If you request deletion of your data (where applicable), we will erase it unless we are legally required to keep it (e.g. for tax / accounting purposes).

9. Rights of Individuals

If you are in the UK or EEA, you have certain legal rights regarding your personal data:

  • Access: you can request a copy of your data we hold.

  • Rectification: if data is incorrect or incomplete, you can have it corrected.

  • Erasure: you can request erasure of your data (subject to legal obligations).

  • Restriction of processing: you can ask us to limit how we use your data.

  • Data portability: you can request your data be transferred to another service.

  • Objection: to processing for marketing or profiling.

To exercise any of these, contact us using the contact info above. We will respond within the timeframes required by law.

10. Transfer of Personal Information

  • Your personal information may be transferred to, processed, and stored in countries outside the UK / EEA.

  • When we do so, we ensure appropriate safeguards are in place (standard contractual clauses, or compliance with UK data protection regulations).

11. Security

  • We take appropriate technical and organisational measures to protect your personal data (e.g., encryption, secure servers).

  • While we strive to protect your data, no online system is 100% secure; we cannot guarantee absolute security.

12. Children

  • We do not knowingly collect personal information from children under the age of 18.

  • If you believe your child has provided information through our Site, please contact us so we can delete it.

13. Changes to this Privacy Policy

  • We may update this Privacy Policy occasionally to reflect changes in practices, legal obligations, or other changes.

  • We will post the updated version here with a new “Last updated” date.

  • Continued use of the site after changes means you accept the new policy.

14. Complaints

  • If you have complaints about how your data is handled, please contact our support team (support@customiseukstore.co.uk).

  • If not satisfied, you have the right to lodge a complaint with the UK supervisory authority: Information Commissioner’s Office (ICO). [ico.org.uk]

15. Automated Decision-Making & Profiling

  • We may use automated systems (e.g. for fraud detection or to personalise offers), but we do not use fully automated decision-making that produces legal or similarly significant effects without human involvement.

  • If you are in the UK or EEA, you have the right to object or request human intervention.

CUSTOMISEUKSTORE
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: support@customiseukstore.co.uk

Last updated: 08 September 2025